Joanna Kośnik
Customer Insights Specialist
Joanna is a Customer Insights Specialist at Tidio, passionate about putting customers at the center of every decision. She uses research to uncover what users truly need and helps teams turn those insights into better experiences. Joanna creates content that showcases how Tidio’s clients grow, bringing real customer stories into the spotlight.
About me
At Tidio, Joanna brings the voice of the customer into every conversation. As part of the Customer Experience Team, she combines research with real client stories to enhance products and create content that reflects user needs. Her work highlights how companies succeed with Tidio, always backed by real data and actionable case studies that businesses can learn from.
Previously part of the UX Research team, Joanna gathered insights that helped shape product decisions and drive user-centric design improvements.
In her free time, she enjoys staying active with running, martial arts, gym sessions, and long walks with her dog. She also explores creative hobbies like drawing, painting, cooking, and baking.
My articles
Your KAYA Automates 75% of Inquiries with Tidio’s AI
Your KAYA, a Polish eco-friendly personal care brand, transformed their customer service with Tidio's Lyro AI, achieving a 75% resolution rate and successfully unifying multiple communication channels.
Axioma Achieves 89% Resolution Rate with Lyro AI Agent
Axioma boosted their car body repair customer experience with Tidio's Lyro AI, achieving an impressive 89% AI resolution rate and increasing sales bot engagement to 21%.
The Muzzle Movement Boosts Support Efficiency with Lyro AI
The Muzzle Movement streamlined customer support with Lyro AI and ticketing, handling over 1,200 monthly tickets and achieving 74% resolution rate.
Praktiker Hellas Achieves 8.99% Bot Engagement with Tidio
Praktiker Hellas, a leading Greek home improvement retailer, implemented Tidio's AI-powered platform to streamline digital communication and automate customer support.
Cove Smart Achieves 70% Increase in Self-Service Resolution with Lyro AI Agent
Cove Smart transformed their customer support with Tidio's Lyro AI, reducing response times by 80% and increasing self-service resolution by a remarkable 70%.
